The latest flagship from OnePlus continues to offer everything
we’ve come to expect from the company. The OnePlus 5 comes with high-end
specifications and features including a new dual camera setup, and
while its price may not be as affordable as previous generations, the
phone still manages to significantly undercut the competition. If you
are looking for a solid current generation flagship, the OnePlus 5 is
definitely a phone to consider.
That said, as is the case with any smartphone or tablet, the
latest from OnePlus is not without its problems. To help you out, we’ve
rounded up some of the common issues that OnePlus 5 users have come
across, and offer potential solutions on how to fix them!
Disclaimer: Not every OnePlus 5
user will come across these issues, and in fact, it is more than likely
that you won’t face any of these problems at all
Some people have found that the adaptive brightness doesn’t work as well as expected.
This is a software issue, and a fix was rolled out with the official
update to version 4.5.3. However, some users have found this issue to
still persist, and hopefully, a more permanent solution will be
available soon. Until then, you can download and use the Lux Auto Brightness app
that is available on the Google Play Store, which is one of the best
tools around to get better control over the adaptive brightness feature.
There is also a free version of the app which can be found here.
Problem #2 – Windows 10 does not recognize the phone
Some users have found that Windows 10 does not recognize their
OnePlus 5 as a storage device, making it impossible to transfer files
and media content to and from your PC. The device does still charge
though when plugged in to the computer.
This issue has been solved for many by manually enabling USB
Debugging mode. Go to Settings – About Phone and tap on the Build Number
multiple times until a pop up appears that says “You are now a
developer.” Back in the Settings menu, a new section will appear called
Developer Options. Open that, tap on USB Debugging, and enable it. You
may also have to reboot the phone once you enable this mode. Now when
you plug in the phone, change the USB configuration to MTP and
everything should work as expected.
Problem #3 – Performance issues (random reboots, stutter or lag, rapid battery drain)
A few users have faced some performance issues with their device,
including random but repeated reboots and instances of stutter or lag.
Some users have also seen rapid battery drain even when the phone isn’t
Download the Greenify app
from the Google Play Store. Here, you can see a list of applications
that are active on waking the phone, and you can then change the
settings for these apps, which should help with reduce any slowdowns.
A rogue app could be the cause for any performance issues. Boot the
device into Safe Mode (you can find the instructions on how to do so
below) and see if the problem persists. If not, an application is the
issue. You can then either delete the last few apps you have may have
installed before the problem started, or perform a factory reset and
start over, even though that is recommended only as a worst-case
scenario, since you will lose all your data.
Problem #4 – Certain apps and games not working on mobile data
Some users have found that apps and games that require an
internet connection don’t seem to work when the device switches to
mobile data, but work as expected when connected to Wi-Fi.
The issue seems to be related to the APN settings. Go to Settings –
More Networks – Mobile Networks – Access Point Names, tap on the APN for
your network, and then change the APN Protocol to IPv4 or IPv4/IPv6. In
a lot of cases, these setting is preset to IPv6 only, which results in
issues when certain apps and games attempt to connect to mobile data.
Problem #5 – Notifications get cleared automatically
A few users have noticed that notifications tend to get cleared
automatically from the notification drop down and status bar after some
This issue isn’t a bug, but has to do with a battery management
feature. Go to Settings – Battery – App Hibernation/Aggressive Doze Mode
and disable it.
If there are only a few apps that you want to ensure that
notifications come from, you can add them to an exception list. Go to
Settings – Battery – Battery Optimization (tap the three vertical dots
at the top right corner). Then go to All Apps, tap on the ones you want
to add to the exception list and select Don’t Optimize.
Problem #6 – Connectivity issues
Connectivity issues are quite common when getting a new device,
and below are the general steps you can follow when facing problems with
connecting to Wi-Fi or Bluetooth devices. Wi-Fi issues seem to be
particularly prevalent with the OnePlus 5.
Turn off the router that you’re using and the phone, and wait for a while before turning them back on.
Go to the Wi-Fi settings on the device and forget the preferred network, before entering the details again from scratch.
Check the level of activity on your current channel with the Wi-Fi Analyzer application. If necessary, simply switch to a different channel.
Disable Power Saving Mode through Settings.
Find the MAC address for the phone by going into Settings – About Phone and ensure it is recognized by your router.
Make sure that no power saving mode is enabled.
Start by turning the Bluetooth on your device off and back on again.
If the problem continues, clear the cache for Bluetooth by going to the Bluetooth Settings.
Restart the phone after clearing the data and cache.
If the Bluetooth device saves multiple profiles, you might have
reached the limit for the number of profiles it can save. Delete old and
unused profiles, and try setting up the connection once again from
Guides – Soft reset, hard reset, boot into Safe Mode, wipe cache partition
If your display is off, turn it back on using the power key.
Open the “Settings” application.
Scroll down until you find “Backup & Reset.”
Tap on “Factory data reset.”
Select “Reset phone.”
Tap on the box “Erase everything.”
The device should automatically reboot
Turn your phone off by pressing down the power key for five seconds.
Turn the phone back on while keeping the volume down button pressed in.
When the phone vibrates, release the volume down button.
Your phone should enter a mode called Simple Recovery.
Choose the option that reads “Wipe Cache Partition” using the power button.
You should get a message that says “Cache wipe complete.”
Continue to choose the option “Wipe Data/ Factory reset.”
The phone should automatically reboot.
Wipe cache partition
Turn your phone off by pressing down the power key for five seconds
Turn the phone back on while keeping the volume down button pressed in
When the phone vibrates, release the volume down button
Your phone should enter a mode called “Simple Recovery.”
Choose the option that reads “Wipe Cache Partition” using the power button
You should get a message that says “Cache wipe complete.”
Booting into Safe Mode
Turn off the device.
Once off, press and hold the power button until the device starts booting up.
As soon as it starts loading, press and hold the volume up and volume down keys simultaneously.
Continue holding these buttons until the boot up is complete.
Unlocking the device, you should see it having booted up into Safe Mode.
So, there you have it for this roundup of some of the issues that
OnePlus 5 users have come across, and potential solutions on how to fix
them! We will continue to keep this list updated as other problems, and
more importantly, solutions to fix them are available.
All said and done, don’t let this small list of issues
stop you from picking up a really good flagship. A lot of these problems
are software related, and OnePlus has done a great job with sending out
updates to address these concerns. Always make sure that you have the
latest version of the Oxygen OS installed, and you can find out more
about these updates by using our OnePlus 5 update tracker.